Issue with RSS Feed

cinnamonfern
 October 11, 2011 at 01:51 AM posted in General Discussion

Hey is anyone else having issues with the RSS feed?  I am unable to sync with CPod from iTunes and when I click my RSS feed button on my dashboard it says the page does not exist.  

I wanted to send a message to the help desk, but it says to login to send a message if you are a registered user.  I tried and then it said I don't exist (or my email address doesn't exist to be more precise).  It seems that login is disconnected from the main site login because I can login here fine. Strange happenings.

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gogman
 October 22, 2011 at 04:03 PM

Quick update. My Itunes is now working again. Not sure how or why as I didn't change anything.  But its working!

Cheers

Conor

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gogman
 October 22, 2011 at 02:56 PM

Hi everybody

 

I have having the same issue. No new lessons since October 7th - Thought I was going crazy.

I tried logging out and then logging in again. Took the latest ITunes URl but it is not working in my Itunes.

 

Any ideas?

 

Thanks

Conor

 

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gogman
 October 22, 2011 at 02:56 PM

Hi everybody

 

I have having the same issue. No new lessons since October 7th - Thought I was going crazy.

I tried logging out and then logging in again. Took the latest ITunes URl but it is not working in my Itunes.

 

Any ideas?

 

Thanks

Conor

 

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an1di4
 October 22, 2011 at 09:33 AM

I have the same problem as kglassey and byronmeinerth. Since Oct 9th iTunes has not been able to get new lessons, and feed address suggested on Dashboard/Subscription Settings is exactly the same iTunes says "address not found at server"

Please correct this issue quickly, for me iTunes to iPhone is the best way to use CP!!

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kglassey
 October 13, 2011 at 01:52 AM

I have the same issue with iTunes and John B and Jenny's suggestion of logging out and logging back in to get a new feed address does not work. It still gives me the same address that iTunes says doesn't exist.

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johnb
 October 13, 2011 at 05:52 AM

kglassy, byronmeinerth,

I've just emailed the email address associated with your account with the feed address that you should be using (which works for me) and asking for more information if it's not working. My apologies again for the inconvenience.

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byronmeinerth
 October 13, 2011 at 02:56 AM

Just to clarify for the CP staff, this is the issue I'm having. I'm just going to listen directly to the podcasts I want on the website for now.

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schlagi
 October 12, 2011 at 11:30 AM

Same for me seems my feed does not exist anymore

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byronmeinerth
 October 12, 2011 at 03:17 PM

Is there any chance to get a new address? I use iTunes, and mine still isn't working. Thanks

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jennyzhu
 October 12, 2011 at 02:17 PM

We are very sorry about it! It seems that during the system outage a couple of days ago some users' RSS feed addresses changed. It doesn't appear to be everyone's, but it was a significant portion.

To fix this issue, please log out and log back in again, and then get the feed address from your Dashboard (it will be different than your old one). If you're using iTunes, you will need to change the address that your subscription is pointing toward.

(The loss of avatar seems to be a related issue. Some users avatars are lost and we are trying to recover them.)

We are very embarrassed by how we have treated our users. We have caused you so much inconvenience and trouble. I sincerely apologize! We are all working hard to stabilize and improve the site.

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johnb
 October 12, 2011 at 01:51 AM

Hello everyone,

I'm not sure exactly what caused the issue, but it seems that during the system outage a couple of days ago some users' RSS feed addresses changed. It doesn't appear to be everyone's, but it was a significant portion.

To fix this issue, please log out and log back in again, and then get the feed address from your Dashboard (it will be different than your old one). If you're using iTunes, you will need to change the address that your subscription is pointing toward.

My apologies for the inconvenience.

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svik
 October 12, 2011 at 11:27 PM

I re-uploaded it, so I am back. Thanks.

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kimiik
 October 12, 2011 at 06:35 AM

Problem solved. Thanks.

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johnb
 October 12, 2011 at 03:47 AM

I think the missing avatars are related to the same issue. We're really very sorry about the inconvenience.

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svik
 October 12, 2011 at 02:30 AM

johnb,

Just logging out and in again reset my iTunes feed properly. Now it works again.

Thanks.

Now I see that I have lost my avatar!

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lewz
 October 11, 2011 at 11:53 PM

Ok good it is just not my feed then

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jennyzhu
 October 12, 2011 at 02:19 PM

Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!

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zhoudage
 October 11, 2011 at 11:50 PM

me too

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jennyzhu
 October 12, 2011 at 02:19 PM

Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!

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dianema
 October 11, 2011 at 08:46 PM

Count me in， too。

 

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jennyzhu
 October 12, 2011 at 02:18 PM

Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!

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yarajeev
 October 11, 2011 at 08:06 PM

Me too (email sent to JB already)

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jennyzhu
 October 12, 2011 at 02:20 PM

Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!

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serber
 October 11, 2011 at 07:31 PM

same for me

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jennyzhu
 October 12, 2011 at 02:20 PM

Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!

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kepengzhou
 October 11, 2011 at 03:44 PM

same here!

 

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jennyzhu
 October 12, 2011 at 02:20 PM

Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!

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anonymous19008
 October 11, 2011 at 03:22 PM

same here

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jennyzhu
 October 12, 2011 at 02:21 PM

Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!

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kimiik
 October 11, 2011 at 01:55 PM

Same issue for me too.

I've got "This page does not exist" when I look for the page of the RSS feed.

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kellyl
 October 11, 2011 at 06:20 AM

My iTunes RSS feed quick working as well. Same issue, iTunes says the page does not exist.

 

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jennyzhu
 October 12, 2011 at 02:21 PM

Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!

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johnb
 October 11, 2011 at 02:20 AM

Hi cinnamonfern,

I just tested your account and was able to retrieve the RSS feed normally. Can you please email me at john.biesnecker@chinesepod.com so I can send you the link that I was using, etc. I don't want to post your private feed URL publicly. 

Sorry for the confusion!

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cinnamonfern
 October 11, 2011 at 12:29 PM

No worries John! I just tried it again, and the RSS feed link seems to be working fine now. I'm not sure what the issue was last night, but whatever it was it seems to be all better now. Thanks!