Issue with RSS Feed

cinnamonfern
October 11, 2011, 01:51 AM posted in General Discussion

Hey is anyone else having issues with the RSS feed?  I am unable to sync with CPod from iTunes and when I click my RSS feed button on my dashboard it says the page does not exist.  

I wanted to send a message to the help desk, but it says to login to send a message if you are a registered user.  I tried and then it said I don't exist (or my email address doesn't exist to be more precise).  It seems that login is disconnected from the main site login because I can login here fine. Strange happenings.

Profile picture
johnb
October 11, 2011, 02:20 AM

Hi cinnamonfern,

I just tested your account and was able to retrieve the RSS feed normally. Can you please email me at john.biesnecker@chinesepod.com so I can send you the link that I was using, etc. I don't want to post your private feed URL publicly. 

Sorry for the confusion!

Profile picture
cinnamonfern

No worries John! I just tried it again, and the RSS feed link seems to be working fine now. I'm not sure what the issue was last night, but whatever it was it seems to be all better now. Thanks!

Profile picture
kellyl
October 11, 2011, 06:20 AM

My iTunes RSS feed quick working as well. Same issue, iTunes says the page does not exist.

 

Profile picture
jennyzhu

Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!

Profile picture
kimiik
October 11, 2011, 01:55 PM

Same issue for me too.

I've got "This page does not exist" when I look for the page of the RSS feed.

Profile picture
anonymous19008
October 11, 2011, 03:22 PM

same here

Profile picture
jennyzhu

Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!

Profile picture
kepengzhou
October 11, 2011, 03:44 PM

same here!

 

Profile picture
jennyzhu

Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!

Profile picture
serber
October 11, 2011, 07:31 PM

same for me

Profile picture
jennyzhu

Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!

Profile picture
yarajeev
October 11, 2011, 08:06 PM

Me too (email sent to JB already)

Profile picture
jennyzhu

Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!

Profile picture
dianema
October 11, 2011, 08:46 PM

Count me in, too。

 

Profile picture
jennyzhu

Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!

Profile picture
zhoudage
October 11, 2011, 11:50 PM

me too

Profile picture
jennyzhu

Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!

Profile picture
lewz
October 11, 2011, 11:53 PM

Ok good it is just not my feed then

Profile picture
jennyzhu

Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!

Profile picture
johnb
October 12, 2011, 01:51 AM

Hello everyone,

I'm not sure exactly what caused the issue, but it seems that during the system outage a couple of days ago some users' RSS feed addresses changed. It doesn't appear to be everyone's, but it was a significant portion.

To fix this issue, please log out and log back in again, and then get the feed address from your Dashboard (it will be different than your old one). If you're using iTunes, you will need to change the address that your subscription is pointing toward.

My apologies for the inconvenience.

Profile picture
svik

johnb,

Just logging out and in again reset my iTunes feed properly. Now it works again.

Thanks.

Now I see that I have lost my avatar!

Profile picture
johnb

I think the missing avatars are related to the same issue. We're really very sorry about the inconvenience.

Profile picture
kimiik

Problem solved. Thanks.

Profile picture
svik

I re-uploaded it, so I am back. Thanks.

Profile picture
schlagi
October 12, 2011, 11:30 AM

Same for me seems my feed does not exist anymore

Profile picture
jennyzhu

We are very sorry about it! It seems that during the system outage a couple of days ago some users' RSS feed addresses changed. It doesn't appear to be everyone's, but it was a significant portion.

To fix this issue, please log out and log back in again, and then get the feed address from your Dashboard (it will be different than your old one). If you're using iTunes, you will need to change the address that your subscription is pointing toward.

(The loss of avatar seems to be a related issue. Some users avatars are lost and we are trying to recover them.)

We are very embarrassed by how we have treated our users. We have caused you so much inconvenience and trouble. I sincerely apologize! We are all working hard to stabilize and improve the site.

Profile picture
byronmeinerth

Is there any chance to get a new address? I use iTunes, and mine still isn't working. Thanks

Profile picture
kglassey
October 13, 2011, 01:52 AM

I have the same issue with iTunes and John B and Jenny's suggestion of logging out and logging back in to get a new feed address does not work. It still gives me the same address that iTunes says doesn't exist.

Profile picture
byronmeinerth

Just to clarify for the CP staff, this is the issue I'm having. I'm just going to listen directly to the podcasts I want on the website for now.

Profile picture
johnb

kglassy, byronmeinerth,

I've just emailed the email address associated with your account with the feed address that you should be using (which works for me) and asking for more information if it's not working. My apologies again for the inconvenience.

Profile picture
an1di4
October 22, 2011, 09:33 AM

I have the same problem as kglassey and byronmeinerth. Since Oct 9th iTunes has not been able to get new lessons, and feed address suggested on Dashboard/Subscription Settings is exactly the same iTunes says "address not found at server"

Please correct this issue quickly, for me iTunes to iPhone is the best way to use CP!!

Profile picture
gogman
October 22, 2011, 02:56 PM

Hi everybody

 

I have having the same issue. No new lessons since October 7th - Thought I was going crazy.

I tried logging out and then logging in again. Took the latest ITunes URl but it is not working in my Itunes.

 

Any ideas?

 

Thanks

Conor

 

Profile picture
gogman
October 22, 2011, 02:56 PM

Hi everybody

 

I have having the same issue. No new lessons since October 7th - Thought I was going crazy.

I tried logging out and then logging in again. Took the latest ITunes URl but it is not working in my Itunes.

 

Any ideas?

 

Thanks

Conor

 

Profile picture
gogman
October 22, 2011, 04:03 PM

Quick update. My Itunes is now working again. Not sure how or why as I didn't change anything.  But its working!

Cheers

Conor