Updated Profile Page: Give us your feedback!
catherinem
June 21, 2010 at 03:34 AM posted in General DiscussionHello, everyone! We're hoping to re-vamp the Profile page (accessible through a tab within the Community section) and we'd like to hear your input regarding the design. Check out the three mock-ups below and let us know if you love 'em, hate 'em, or suggest any changes be made to them. Thanks in advance for your help!


You can also check out larger versions of these images here (1), here (2) and here (3).
zhenlijiang
July 08, 2010 at 08:24 AM
Thank you for retrieving some of my "missing" posts and putting them in the User Posts tab. Unfortunately now the "middle chunk" is gone instead, 哎 ...
zhenlijiang
July 04, 2010 at 04:15 AM
Sorry I know this isn't the right thread for this--but any formatting I do in a comment I post seems to be somehow picked up by the entire Conversations page (happened with the blue color text, blue highlight marker, with bolding) ...
tvan
July 05, 2010 at 12:40 AM
Same problem in the States on both Windows (Google Chrome) and Mac (Safari).
zhenlijiang
July 04, 2010 at 11:20 PM
No Changye, it's a problem with the site, not our computers. It's not just you.
changye
July 04, 2010 at 11:11 PM
Hi zhenlijiang
My PC can't display the comment page properly. The ad "We are hiring" (and etc) are now shown at the bottom of the page. Is it only me?
zhenlijiang
July 04, 2010 at 07:07 PM
OK good, I see it isn't my comments. It's happening with everybody.
zhenlijiang
July 04, 2010 at 04:11 AM
Hi--in case you haven't noticed, the All Activity, User Posts and Comments tabs are all messed up, for my profile page anyway. Chunks of missing comments and posts, displaying header-less fragment on top, etc. (Did I invite this mess when I suggested that the items in All Activity should be in correct chronological order?)
zhenlijiang
July 06, 2010 at 12:03 AM
Thanks for the update Jenny.
The appearance of the Conversations page has been sorted out it seems like--yay.
Profile page not quite 完美 yet unfortunately but I realize it's being worked on still. The User Posts tab is most problematic. It's simply missing my 6 most recent posts. All Activity and Comments look much better; there's still the stray line from some comment showing up on top.
jennyzhu
July 05, 2010 at 07:12 AM
Hi guys,
Our apologies for the problem. The correct version is being uploaded. You will see it in less than an hour.
xiao_liang
June 30, 2010 at 12:06 PM
I like the new profile page! I was looking for one of go_manly's old posts, and found it really easily. Thumbs up from me. :)
go_manly
June 25, 2010 at 07:18 AM
Result of the 'survey':
Layout 1 - 3
Layout 2 - 1
Layout 3 - 2
No change - 3
Result - No. 3 chosen
Personally, I don't care. I think its just window dressing. But I don't see why no. 3 was chosen based on these numbers.
What I do care about is the reason stated for changing the display format - "to change the way others see what groups you are in". Is it anyone's business what groups I belong to? The only reasons someone should have for visiting my profile page are 1. to search for a comment I have made; 2. to send me a message; 3. to read information about myself that I have chosen to share. Which only makes me more determined to get an answer to my earlier question - why doesn't unchecking the 'Display Public Profile' box work? Will it be fixed?
bababardwan
July 01, 2010 at 09:01 AM
thanks catherine. I think this is a great improvement. It should make things a lot easier navigating. :)
bababardwan
July 01, 2010 at 09:00 AM
no-one else has any reason to see my groups
..what if we wanna be your groupie?
.... there could even be a group for go_manly groupies
go groupies!!
catherinem
July 01, 2010 at 02:35 AM
We have added the first line of the comment, but kept the number of comments you can see to 10 on the profile page. It does lengthen things a bit, but prevents you from having to click through too many pages to find recent comments or posts.
catherinem
July 01, 2010 at 02:32 AM
The display public profile problem has been fixed. Please let me know if you're still experiencing problems with this. Thanks.
go_manly
June 25, 2010 at 08:54 AM
I guess my question was only implied in my previous comment.
Why do we want our groups showing on our profile page? I already have easy access to my own groups, and no-one else has any reason to see my groups.
bodawei
June 25, 2010 at 08:31 AM
I am referring to the same Changye comment. My point is that although there is now room for ten comments in 'Option 3' (by removing the photos attached to each Group), when you add a couple of lines to each post this will be reduced to 5 or 6 comments at most. Maybe you could move the stuff currently at the top to the side (seems that it would fit) and leave the whole length of the page for comments. Or is this pretty much what we had before the proposed changes were floated?
catherinem
June 25, 2010 at 08:22 AM
I'm referring to this comment from Changye (feel free to correct me if I misunderstood it): "No. 3 is out of question since it only shows six comments on the page."
Group images aren't on the profile page now. But they are featured prominently in design sketches 1 and 2 above.
bodawei
June 25, 2010 at 08:11 AM
Catherine - after you add a couple of lines to each post you will be able to see only 5 or 6 at a time. I have just read Changye's comment again - he said something along the lines of Option 3 - No way.
I don't understand the comment you make about Group images 'clogging up the page'. I don't recall Group images being on the profile page.
(I will butt out now - I abstained when the original question was asked.)
catherinem
June 25, 2010 at 07:33 AM
Just to clarify - this wasn't a survey. We wanted to get user feedback on the mock-ups and use that feedback to build a page that addressed users' concerns. For a while now people have been giving us a lot of great feedback AFTER changes have been made, and going forward we'd like to flip that, opening things up to users more before things get changed.
In this case, Changye expressed concern about only being able to view 6 comments at a time. We agreed - and made that change. A lot of people liked the speech bubble for the bio info. We added that to design no. 3. There seemed to be a lot of concern about the group images clogging up the page. That's one of the main reasons we went with no. 3. In addition a lot of people have been telling us that they want to see the first couple of lines of the comments and posts that are listed in the profile page. We totally agree and this change is currently being made (it will be published to the live site soon).
We are aware of the Display Public Profile box problem and I am working with the tech. team to fix it. Thanks for your input. Let me know if you have any other questions.
catherinem
June 25, 2010 at 06:11 AM
As many of you have already noticed, the Profile page has been published to the site. Thank you for all of your feedback. We've gone with a modified version of number 3. IF you have questions about the changes or the page itself, please let us know. Thanks!
pretzellogic
June 22, 2010 at 02:31 AM
Isn't the dashboard supposed to provide a clearer view of everything, including our profile pages and comments? Couldn't the fields above be condensed in such a way that the profile page and comments form a small dialog box on the dashboard that could be expanded if we want to go back to specific comments?
Otherwise, leave everything the way it is.
changye
June 21, 2010 at 11:49 PM
I like this change because you can see not only the title of threads but also the first part of comments, which makes it easy to find a target comment.
changye
June 22, 2010 at 12:51 AM
I like the (1) best. No. 3 is out of question since it only shows six comments on the page.
bababardwan
June 21, 2010 at 11:57 PM
also the first part of comments
...thanks for pointing that out changye. Yesterday I could see the larger versions which meant I could see the format but even with blowing up the screen I couldn't read anything and that detail escaped me. The "super huge" jpg's mean I can read it easily now. I completely agree,that is certainly an improvement that will make things much more fangbian. Having one line is perfect...just enough to locate the right comment from a thread without taking too much real estate. This for me would clearly be the major benefit. I agree with go_manly...about returning to the page you had navigated to. Even better would be the ability to go straight to any page, say page 80. Is that feasible/possible CPod?
chanelle77
June 21, 2010 at 10:48 PM
I like the 3rd layout the best, bc it has all the info you need, then number 1 (if you like pictures too...). Number 2, looks too chaotic to me.
go_manly
June 21, 2010 at 09:49 PM
There are 2 problems with the profile page, each of which I have raised before, which perhaps could be fixed if there is an overhaul.
1. Unchecking the 'Display Public Profile' box has no effect - your profile is still visible to everyone. When I raised this a few months ago, John said he would 'look into it' - with the usual result - none.
2. When browsing through your comments, looking for a particular old comment you've made, you might take a few minutes climbing up to page 80 say. You click on a comment, find it is not the one you are looking for, so you 'go back'. Inexplicably, this takes you all the way back to page 1. So you have to spend time getting back to page 80, 2 pages at a time. 'Go back' is supposed to take you back exactly one page, not multiple pages. Could this be fixed please.
matthiask
June 21, 2010 at 05:42 PM
If, I prefer layout 2 for the nice bio. Layout has the benefit of prominent groups, but why not have this information as two columns (left groups, right conversations) below the bio. Or why not show the groups and the conversations therein below the bio.
However, I also strongly recommend on focussing on the issues like http://chinesepod.com/community/conversations/post/9314#comment-182110 than starting the next thing.
Also, the General community feed does not show usernames any more.
xiao_liang
June 21, 2010 at 12:50 PM
I'm not sure she's asking what we think of the content folks. She's saying, "here's the content that will be on the profile pages, how do you want it presented?"
It's hardly a sea change - most of that info is already on your profile page. It's just presenting it more concisely and clearly. Calm down :)
zhenlijiang
June 21, 2010 at 02:23 PM
P.S. I think everyone should feel encouraged to raise issues and ask questions as they come across them, when they first notice them. I don't think it's helpful to hold back in order to be super-polite or whatever and try to save those questions for the occasion when we're actually invited to comment on them.
zhenlijiang
June 21, 2010 at 12:59 PM
I am calm XiaoLiang.
Many of us over the past weeks have raised issues with the site that we feel to be priority in terms of user experience. When a design choice like this is presented to us then, before those have been adequately taken care of, it is only natural that some of us will respond as we did.
I don't see why CPod wouldn't welcome hearing what we think of the content in any case. It's helpful feedback, even if it wasn't asked for.
I will offer critical feedback whenever I want to, though I'm sure here Xiaophil has said much of what I brought up in a much less critical manner.
I actually think the feedback is helpful to CPod and I am not trying to demean anyone.
zhenlijiang
June 21, 2010 at 12:41 PM
I'm not clear on what the "All Activity" and "Comments" tabs are. And can't believe, quite honestly, that you wouldn't think it important enough to explain stuff like that to us up there but would ask which design we prefer for a re-vamp of the profile page. Since you didn't explain your thinking (I am capable of imagining that you must be trying to resolve several issues with this profile page) first, it sounds like you're not concerned about all the feedback we've been giving over the past few weeks. Of course that will get us asking just why we are now yet again trying on new "looks" when there are all these outstanding usability issues and bugs that are detracting from user experience.
I'm sorry but I do think that not touching on that at least in passing, not explaining why you would be designing a new profile page now or the reasons behind each "new feature" is poor communication. That should all be done upfront, not when prompted to by us. Failing to do that detracts from all the genuine effort on your part to make improvements.
So we can go to the "User Posts" tab and edit published posts and saved drafts from there--is that right?
As others have already said, I don't see how making my Groups more prominent with icons on my profile page will help me or anyone else, especially if those 6 or 10 groups showing are all subscribed lesson channel groups.
I too am concerned that a change like this will mean more new bugs to deal with.
zhenlijiang
June 28, 2010 at 03:31 AM
Thanks Catherine. I like the User Posts tab. I was able to find a post of Bodawei's this morning really quickly because of it.
But ... hmm I would think this User Posts tab (once the edit icons are working) would be the new Posts page. The reason for the negative feedback you got, I assume, is that you were talking of removing it before you indicated any plans to provide something else to serve its function. Of course users would grumble about that.
catherinem
June 28, 2010 at 02:57 AM
I reported the chronology issue to the tech. team last week, so that should be fixed when they publish the latest changes. As for the edit icons, those are also a part of an update that is coming (related to the posts/comments changes that I wrote about last week). In addition, in response to the user feedback we received, we will not be removing the posts page.
go_manly
June 26, 2010 at 10:39 PM
Catherine said about a week ago that, in response to our complaints, CPod had decided not to remove the Posts page.
zhenlijiang
June 26, 2010 at 10:25 PM
Hi Catherine, I think the contents of the All Activity tab should be in correct chronological order. In mine as of now, a Post is being placed above some Comments made after the Post.
I guess you'll be adding the Edit icons to the User Posts tab later. Then once that's in place and working the current Posts page will be removed, is that correct?
catherinem
June 25, 2010 at 06:09 AM
#1 I have already made this request to the tech. team and it should be implemented some time next week.
#2 A lot of poddies expressed concern about the page being cluttered, especially by groups. We thought a list with the option of expanding was a good solution. Your suggestion is well-taken and as we move forward with groups and try and improve the way groups are advertised, joined and shared, (something we're actively working on right now) I will make sure to bring this into the discussion.
Thanks for the feedback.
bodawei
June 25, 2010 at 05:54 AM
Wow - that was quick. We have new profile pages. Couple of questions; well, comments actually.
1. Poddies expressed the view that they would like a line or two of the post so they would know which comment they are looking at - not done. Any chance that this will be amended or have we all moved on already?
2. The Group list is not useful as it stands, in my opinion - it shows the first few which are the ones of least interest, the 'defaults' if you like (in my case Elementary, Intermediate, ... etc.) This is not good enough given all the discussion about Groups. The list in the previous format was much more useful, without going to a drop-down list.
Just an idea - how about you let the poddie decide which Groups to display in this first view?? It would be one way to allow the poddie to ADVERTISE their favourite groups (yes - it would be shameless self-promotion.)
zhenlijiang
June 22, 2010 at 02:03 AM
Thanks for clarifying that Catherine. I think that's great, if the User Posts tab was set up like so, since I do post and edit posts probably more than most users here.
I have nothing against changes to the profile page per se. As has already been said, for reasons I already mentioned, I do think you could explain upfront what you're aiming to achieve--it's certainly not just a revamp for cosmetic reasons. Other users are happy to give their opinion on design and I have no problem with that of course. I can't tell what design is preferable if I don't even know what the page is supposed to do, how everything all fits in; that's just me.
catherinem
June 22, 2010 at 01:45 AM
All activity is everything you've posted (comments and posts mixed together). Comments are your comments. Posts are your posts. As xiao_liang has said, this is not an overhaul of the profile page. We're just trying to re-organize it so it's easier for users to find what they're looking for.
As for the "User Posts" tab, the way we imagined it is that the Posts would be listed in reverse chronological order. There would be an edit icon next to each post, and by clicking that you'd be taken to the edit post page.
bodawei
June 21, 2010 at 10:37 AM
I agree with all the comments above - I would be much happier if several of the concerns raised about the site were fixed. Some people get answers, some don't - it needs to be more systematic. My opinion - leave the profiles as they are. They work as they are.
Just a note: the profile that I get from the tab in the Community section is private, right? No one else sees it? This is a different format to the one I get if I click if I click on a poddies name. I gather what you are playing with is the format that we see when we click on a poddies name. So why do you refer to it as the profile available from the tab in the Community section? If you go ahead and make this change (you seem pretty keen) will it change my private view?
RJ
June 21, 2010 at 10:07 AM
I have to agree with Phil. This change would be a non-event for me. I see no benefit. Changing one thing always carries with it the risk of breaking something else. Why are you even thinking about such things when there is so much undone, that clearly everybody would like to see fixed?
xiao_liang
June 21, 2010 at 07:55 AM
I like number 3 the best. It puts the most information on the page - there's little to no point having the group images other than prettiness :)
catherinem
June 21, 2010 at 06:45 AM
Good questions, everyone. One thing we'd like to change is the way others to see what groups you're in (or for you to better visualize your groups). It would be a bit cluttered in the bottom two if you had 50 or so groups. That's why the view would be expandable (it wouldn't automatically show all groups).
The major benefit of making this update is that the new profile page will consolidate all information about you in one page. You will have a record of your comments and posts in one place (and you will be able to see them in separate tabs as opposed to mixed in together). We want to do this so it's easier to find old posts/comments.
There will be an edit icon visible only to you when you're viewing your own profile. By clicking it you'll be taken to an "edit profile" page.
@xiaophil The links to the images are working now. The images are a bit bigger if you view them that way.
catherinem
June 21, 2010 at 08:47 AM
I appreciate your input. I've changed the jpg's with super huge ones. You should be able to read the text now if you're still interested.
xiaophil
June 21, 2010 at 07:33 AM
I can see the images, but I cannot read the text even if I use the enlarging tool. I just now decided it's not a big deal for me to see it to be honest. I kind of think this change might help others, but it won't affect me much as I doubt I would use the profile page much even if it is an improvement. Personally, I would hope to see many of the other changes and fixes mentioned in the tech issues group happen long, long before this one. I don't say that to complain, just giving an honest opinion.
xiaophil
June 21, 2010 at 05:26 AM
I second what baba says.
to be honest, I really don't see any benefit to any of these, but then again, I don't look at my profile much anyway, so perhaps I'm the wrong guy to comment.
Perhaps if you explain the rationale behind these three designs, and perhaps the overall reason for the change in general, we can all comment easier.
Also, at least on my screen, the images are pretty small. I can't really see the details, so that might be another reason I don't see the benefit.
bababardwan
June 21, 2010 at 05:06 AM
Catherine,
The larger versions are working for me. To be honest I can't see any real benefit of changing the profile page from the way it is. I guess unless there is any clear benefit, knowing how a lot of folk don't like change for change's sake then I would keep things the way they are. Not that I'd mind any of them...I don't think it's any big deal. As far as I can see it's just reshuffling things. My guess is that you want the groups to be more prominent. But these are groups we've already joined. I think the issue with the groups is making the one's we're either not in or not aware of more prominent. My guess is that I'm in about 50 groups zuoyou. Having them more prominent with icons would just make my page more cluttered. So I think if we had no profile page and I was presented with 4 options ,the current page is the one I'd go for. If there is to be a change then my second choice would be no 1,then no 2,then last number 3.
chanelle77
June 21, 2010 at 03:57 AM
Hello Catherine, seems that the links are "missing" on my side. Just fyi :-)
catherinem
June 21, 2010 at 04:41 AM
Hmm I've linked directly to the images themselves. Can you see them now?
zhenlijiang
July 25, 2010 at 04:19 PMIt's been a few days now but looks like the new Profile Page is good now, all my posts seem to have been restored to the User Posts tab and everything appears to be in the right chronological order. I'm relieved, pleased.