Help - Problems when trying to extend account

andrewcox1
 July 02, 2007 at 07:59 PM posted in General Discussion

Hello,

 Can somebody please help me. I paid for the subscription last month which expires on 3rd July 2007. I am now trying to extend for another month using the options on the "my account" section. However, when I fill in my credit card details and then press submit, it keeps coming back with "Account is Retricted". Can somebody please help as I am really enjoying the service and would like to continue learning.

 Many thanks

Andrew

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andrewcox1
 September 04, 2007 at 03:49 PM

Excellent, I'm a Premium user once again. Thanks

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andrewcox1
 September 04, 2007 at 11:50 AM

Thanks Eileen, I've confirmed payment through the email request.

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eileen
 September 04, 2007 at 01:38 AM

Hi Andrew!

We had a few problems yesterday with our payment forms. In any case, I have now sent you payment request form through email instead. :-)

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andrewcox1
 September 03, 2007 at 08:02 PM

I should add that I've tried 5 times and I get the following message at the top of the screen: "This transaction cannot be processed." The only thing I can think of is that Chinese Pod's billing facility is switched off late at night.???? Anyway, if someone can get me up and running that would be great. Thanks

Andrew

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andrewcox1
 September 03, 2007 at 07:56 PM

Hi, I've just tried to renew again and unfortunately I'm having the same problem as 2 months ago - the site will not accept my credit card. Please can you let me know why this keeps happening???

Many Thanks

Andrew

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andrewcox1
 July 03, 2007 at 09:08 AM

Hi Eileen,

I tried again this morning (UK time) and it worked fine. Panic over - I've been reinstated as a Premium member.

Thanks for your help.

Andrew

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eileen
 July 03, 2007 at 02:08 AM

Hi Andrew,

So sorry for that payment mishap. We will drop you an email about it real soon!

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excuter
 July 02, 2007 at 10:47 PM

the helpsite will give you some help to solve your problem the my account button there will hopefully provide the info you need, ofcourse it won´t directly change anything... sorry it´s 00:59 for me so I´m a bit sleepy) ;-)

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excuter
 July 02, 2007 at 10:43 PM

plz try the helpsite the tab next to conversations and there click on my account. if that doesn´t work: on the same page you find a button that gives you the opportunity to send an e-mail to the c-pod team so that you can get help from ém :-).

hope that helps you :-)