Can't cancel subscription?

aaronharsh
 September 14, 2014, 03:19 AM posted in General Discussion

Hi Chinesepod support.  I'd like to cancel my subscription, but don't see an option on the Payments page.  How do I go about doing that? (Chinesepod is great, by the way -- if I was still learning the language I would definitely keep my subscription).

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rebelmandarin
 September 14, 2014, 12:19 PM

Yes, I have had the same problem, I have used Chinesepod before and never had a problem up until now.

I have also sent numerous emails to sales with no response, it is very frustrating.

I have been billed for an extra month which i will not be able to use.

 

 

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jasondel186del
 September 15, 2014, 03:44 AM

Just go to settings and hit the button "delete account." This will cancel your current subscription. I know it's very confusing, but I found this to be the only way to cancel reoccurring billing. As soon as I hit the button, my account was still intact, but it said I wouldn't get billed for the next month.

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Egachan
 September 15, 2014, 04:00 AM

Really? This is what ChinesePod team told Mel but I couldn't find the button on that page,,, hmmm