Subscription / recurring billing issue

maya123456788
 April 24, 2014 at 01:53 PM posted in General Discussion

Hello everyone,

I'm posting here because I haven't received a reply from the Chinesepod support team yet.

Has anyone had any issue with the recurring billing and automatic subscription renewal system? I can't find the button to desactivate the recurring billing option...

This is a bit annoying because I do not want to be charged automatically. I would rather choose when I decide to renew my subscription!

Any input welcome...

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maya123456788
 April 26, 2014 at 09:24 PM

As a conclusion, I would recommend to anyone who does not want to renew their subscription to plan cancelling well before the renewal date!

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maya123456788
 April 26, 2014 at 09:23 PM

Mmh... this is really starting to worry me. I have sent two messages to the support email address and haven't received a reply. If nothing is done, my subscription will renew in 5 days. I think that I have read in the \"agreement\" that sending an e-mail is not considered valid to cancel the subscription, and that the only way to do it is through that unexisting button!

This does not seem like fair practice, plus I don't remember when this billing practice changed. When I first subscribed to Chinesepod subscriptions were not renewed automatically.

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maya123456788
 April 27, 2014 at 12:42 PM

Thanks for sending me the link, I'll try sending a message through that channel as well. It is also reassuring to hear that you managed to get a refund. My subscription is annual so that would be a lot of money if I was billed automatically...

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Right-Wingnut
 April 27, 2014 at 07:21 AM

Have you tried submitting a request here:

https://cpod.zendesk.com/anonymous_requests/new

(I'm not sure if they will respond any faster there.)

To be fair, CPod did refund my money. But I didn't appreciate being preached to about leaving my cancellation to the last minute when there was no indication on the site that such cancellation would not be effective immediately. And they still have not remedied that situation.

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Right-Wingnut
 April 25, 2014 at 10:18 PM

I had an issue a month or so ago where I cancelled my subscription yet was billed the following day.

I was told by CPod that this was my fault because I somehow should have known to cancel at least 48 hours before the renewal date.

 

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translatejake
 April 25, 2014 at 08:54 PM

I have just checked my account, and although I turned off autorenew, I am getting a notification that my account will renew tomorrow. When I look for the button to turn it off in my payment history, it is not there.  Please fix your billing practices and make it very forthcoming.  This new management feels so shady. Why is my subscription reseting itself to bill when I have already turned it off?  And why can I not find the button to turn it off? It's not there. 

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maya123456788
 April 25, 2014 at 06:19 PM

Hello Vera,

Thank you for trying to help. Unfortunately, there is no \"button\" to cancel the recurring billing on my \"payment history\" page....

I'll send another e-mail to the support staff, but so far no reply.

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verazhang100
 April 25, 2014 at 08:47 AM

Please take a look at https://cpod.zendesk.com/entries/20462152-How-can-I-cancel-my-monthly-recurring-billing-option-