Subscription cut-off

ok4rm
January 30, 2012 at 01:44 PM posted in General Discussion

Hello, I panicked because of the announced limited time to employ the Spring Festival "Hong Bao" coupon and hurried to buy a new subscription with a discount.

I expected that, when I would pay in advance, the existing subscription would be left as-is and the new one would be "appended" to it. Especially because they are both the same kind.

My current premium subscription was to expire on 18 February 2012, but when I bought a new 12-month premium subscription, the old one ending February was cut-off and replaced by the new one, effective from today (30 January 2012). I doesn't bother me too much, there was a reasonable discount anyway, but shouldn't it be more logical to start my new subscription from 19 February, instead?

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jcheinbockel
January 31, 2012 at 03:08 AM

Hi,

Please check your email. I've sent you a message.

Best,

JC