how can I get the refund for my subscriptipn. They are not answering my calls and e mails. I subscribed for a month 5 days back and it is showing that my account has already expired. I am no sure how to resolve this problem.
jennyzhuMay 25, 2011, 04:11 AM
Ray.liu is our Customer Care Representative. Please refer to his email.
We have had this kind of problems from users. One of the frequent causes is you used your previous trial account info to sign in. Please check to make sure you are using the valid paying account.