Declining Requests 拒绝
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IN THIS LESSON
ID: 4719
Pre-Intermediate
How to say no politely and effectively is an art in itself in the service industry. Learn the "do one more" pattern with 多 + V + Number, the concession structure 不如 ... 您看这样可以吗, and how to handle difficult requests professionally.
Yvonne, Cary
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Detailed Vocabulary
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| SIMPLIFIED | PINYIN | ENGLISH | |
|---|---|---|---|
| 突发状况 | tū fā zhuàng kuàng | unexpected situation | |
| 多 | duō | one more; extra | |
| 留 | liú | to stay (longer than planned) | |
| 满了 | mǎn le | fully booked |
早上好，请问有什么可以服务您的？
Zǎoshang hǎo, qǐng wèn yǒu shénme kěyǐ fúwù nín de?
Good morning — is there anything I can help you with?
你好，我有些突发状况，需要在这里多留一天，可以多订一天房间吗？
Nǐ hǎo, wǒ yǒu xiē tūfā zhuàngkuàng, xūyào zài zhèlǐ duō liú yī tiān, kěyǐ duō dìng yī tiān fángjiān ma?
Hello — I've had an unexpected situation and need to stay one more day. Can I book the room for one extra day?
请您稍等。
Qǐng nín shāoděng.
Please hold on a moment.
您住的标间明天已经满了，只有套房，请问可以吗？
Nín zhù de biāojiān míngtiān yǐjīng mǎn le, zhǐ yǒu tàofáng, qǐng wèn kěyǐ ma?
The standard room you're in is fully booked tomorrow — only suites are available. Would that work?
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