User Comments - Alex@ChinesePod

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Posted on: Hurry Up and Clean Your Room
March 18, 2014, 05:34 AM

Dear Jgwilson,

This is the first we've heard of this problem. Could you please provide more information (what browser, what operating system etc) and a screenshot to This would help our technical team troubleshoot the issue. Sorry for the difficulty.


ChinesePod Support Staff

Posted on: A Tour of the Office
March 14, 2014, 07:15 AM

Hey Mark,

We're always happy to have a visitor. Just shoot as an email at and we'll arrange it with you. Look forward to hearing from you.

Posted on: Bringing the Heat Home
March 05, 2014, 02:23 AM

Dear User,

While we will not be reverting to the old format and design, we aim to restore all the functionality of our old system to this new site. A number of the complaints about the functionality of the lessons have been exaggerated or premature. Typically these problems will resolve themselves with some combination of logging out, clearing your browser cache, and patience. While we are sure there are some legitimate bugs or issues, we are working to promptly resolve these. We appreciate any comments related to the technical problems, or feature suggestions on the site, but please keep your comments helpful, civil, and relevant to the discussion topic or lesson. Thank you all again.

-ChinesePod Support Staff

Posted on: Antique Appraisal Reality TV
January 22, 2014, 05:05 AM

Hey Guys,

Sorry about the lesson/feed issues. This is not a decrease in output (check the library), but a problem with the feed. Our site is undergoing some restructuring to help improve our service, however, in the interum we have been unable to troubleshoot old issues as much--as they will become irrelevant once we implement larger changes. Unfortunately, as all of you in China know, we're about to enter that 2-3 week period where many many people leave the city for a prolonged period of time. Many members of our technical team will be leaving this week, and while we always aim to provide as good a service as possible, once they are gone, troubleshooting web issues will be difficult. We apologize for the inconvenience and appreciate your patience as we wait for the end of the holiday.


ChinesePod Customer Service Team

Posted on: No Time for Questionnaires
December 06, 2013, 07:43 AM

Dear kelisi & cowenparkseattle,

I have informed the tech team of this problem. They will work on resolving this problem. We're sorry for the inconvenience.



Posted on: Living on Welfare
December 05, 2013, 05:06 AM

Dear aimeeb,

You can find the audio review on the main lesson page by clicking  the box at the top right of the screen. It likely defaults to "lesson", but once you click it you will be able to choose the "dialogue" or "review" audio as well. I hope that answers your question. Enjoy!


Posted on: I'm Being Followed!
November 26, 2013, 04:18 AM

Dear tonnydodd175,

I was able to see the exercises in my Chrome tab. This may be a browser issue, but it could also be that you've cached an old version of the site. Please try clearing your cache and let us know if that helps.