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Sales: Understanding a Customer's Needs

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IN THIS LESSON
ID: 2034 Upper Intermediate
The art of sales is no easy one. In this lesson, a seasoned saleswoman shares her tips on relating to customers and making a sale.
Wed Oct 03 2012 | Jenny, John
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Detailed Vocabulary
Each lesson has it's unique vocabulary and will provide you with definitions and recordings so you can practice the pronunciation. You will also be able to grasp the core material of a lesson at a glance. Here we're showing you the Simplified Chinese version.
SIMPLIFIED PINYIN ENGLISH  
荣幸 róngxìng honored
邀请 yāoqǐng to invite
资深 zīshēn senior, seasoned
保养 bǎoyǎng to take care of
今天，我们非常荣幸地邀请到了有着资深销售经验的陈老师来给大家讲课，大家欢迎！
jīntiān ，wǒmen fēicháng róngxìng de yāoqǐng dào le yǒuzhe zīshēn xiāoshòu jīngyàn de Chén lǎoshī lái gěi dàjiā jiǎngkè ，dàjiā huānyíng ！
Today we are honored to have Ms. Chen with us, who has extensive sales experience. She's going to lecture today, so let's all welcome her!
大家好，我们从最浅的开始，我讲一个故事好了。其实这个故事也经常发生在我们的生活当中。
dàjiā hǎo ，wǒmen cóng zuì qiǎn de kāishǐ ，wǒ jiǎng yī gè gùshi hǎo le 。qíshí zhè ge gùshi yě jīngcháng fāshēng zài wǒmen de shēnghuó dāngzhōng 。
Hi, everyone. Let's start with the basics. I'll tell a story, and it's one that actually happens pretty often in our daily lives.
一个商店里面，然后呢，我那天就跑进去，那个化妆品柜台的销售超级超级热情地跑过来跟我说：“哎呀，小姐，你的那个皮肤看上去真好，然后你的皮肤一定要好好地保养，然后的话，你看我们这个化妆水怎么样怎么样好，这个东西怎么好，你用了肯定好。”那个销售说：“要不要试一试？”我非常非常遗憾地看了她一眼，就说：“不好意思，小姐，请问，洗手间在哪里。”
yī gè shāngdiàn lǐmiàn ，ránhòu ne ，wǒ nà tiān jiù pǎo jìnqu ，nàge huàzhuāngpǐn guìtái de xiāoshòu chāojí chāojí rèqíng de pǎo guòlai gēn wǒ shuō ：“āiyā ，xiǎojie ，nǐ de nàge pífū kàn shangqu zhēn hǎo ，ránhòu nǐ de pífū yīdìng yào hǎohāo de bǎoyǎng ，ránhòu dehuà ，nǐ kàn wǒmen zhè ge huàzhuāngshuǐ zěnmeyàng zěnmeyàng hǎo ，zhè ge dōngxi zěnme hǎo ，nǐ yòng le kěndìng hǎo 。”nàge xiāoshòu shuō ：“yàobuyào shì yi shì ？”wǒ fēicháng fēicháng yíhàn de kàn le tā yī yǎn ，jiù shuō ：“bùhǎoyìsi ，xiǎojie ，qǐngwèn ，xǐshǒujiān zài nǎli 。”
So there's a shop, and one day I ran in there, and the salesperson at the cosmetics counter was super, super enthusiastic as she ran over to me. She said, "Oh, miss, your skin looks really nice! So you really need to protect your skin." And then it was about how great their toner is, and how great this other thing is, and if you use them the results are definitely going to be great. And then the salesperson said, "would you like to try them out?" I told her with an extremely regretful look, "I'm sorry, miss, but could you tell me where the restroom is?"
其实我根本不是她潜在的客户。
qíshí wǒ gēnběn bùshì tā qiánzài de kèhù 。
Actually I wasn't a potential customer for her at all.
Natural Dialogues
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