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Sales: Understanding a Customer's Needs
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IN THIS LESSON
ID: 2034 Upper Intermediate
The art of sales is no easy one. In this lesson, a seasoned saleswoman shares her tips on relating to customers and making a sale.
Wed Oct 03 2012 | Jenny, John
Our lessons contain natural communication in Chinese in video and audio format. We have have lessons focused on video or a podcast format and our lessons have transcripts of Lesson Dialogues, Important Vocabulary, Expanded Materials for a deep dive into the lesson topic and Exercises focused on testing your retention.
Each lesson has it's unique vocabulary and will provide you with definitions and recordings so you can practice the pronunciation. You will also be able to grasp the core material of a lesson at a glance. Here we're showing you the Simplified Chinese version.
|保养||bǎoyǎng||to take care of|
jīntiān ，wǒmen fēicháng róngxìng de yāoqǐng dào le yǒuzhe zīshēn xiāoshòu jīngyàn de Chén lǎoshī lái gěi dàjiā jiǎngkè ，dàjiā huānyíng ！
Today we are honored to have Ms. Chen with us, who has extensive sales experience. She's going to lecture today, so let's all welcome her!
dàjiā hǎo ，wǒmen cóng zuì qiǎn de kāishǐ ，wǒ jiǎng yī gè gùshi hǎo le 。qíshí zhè ge gùshi yě jīngcháng fāshēng zài wǒmen de shēnghuó dāngzhōng 。
Hi, everyone. Let's start with the basics. I'll tell a story, and it's one that actually happens pretty often in our daily lives.
yī gè shāngdiàn lǐmiàn ，ránhòu ne ，wǒ nà tiān jiù pǎo jìnqu ，nàge huàzhuāngpǐn guìtái de xiāoshòu chāojí chāojí rèqíng de pǎo guòlai gēn wǒ shuō ：“āiyā ，xiǎojie ，nǐ de nàge pífū kàn shangqu zhēn hǎo ，ránhòu nǐ de pífū yīdìng yào hǎohāo de bǎoyǎng ，ránhòu dehuà ，nǐ kàn wǒmen zhè ge huàzhuāngshuǐ zěnmeyàng zěnmeyàng hǎo ，zhè ge dōngxi zěnme hǎo ，nǐ yòng le kěndìng hǎo 。”nàge xiāoshòu shuō ：“yàobuyào shì yi shì ？”wǒ fēicháng fēicháng yíhàn de kàn le tā yī yǎn ，jiù shuō ：“bùhǎoyìsi ，xiǎojie ，qǐngwèn ，xǐshǒujiān zài nǎli 。”
So there's a shop, and one day I ran in there, and the salesperson at the cosmetics counter was super, super enthusiastic as she ran over to me. She said, "Oh, miss, your skin looks really nice! So you really need to protect your skin." And then it was about how great their toner is, and how great this other thing is, and if you use them the results are definitely going to be great. And then the salesperson said, "would you like to try them out?" I told her with an extremely regretful look, "I'm sorry, miss, but could you tell me where the restroom is?"
qíshí wǒ gēnběn bùshì tā qiánzài de kèhù 。
Actually I wasn't a potential customer for her at all.
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