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A brief introduction of the lesson will always tell you what this lesson is about and what language level is the intended target. If you're interested in the subject, but might not be able to understand it in full, fear not; we have transcripts of lesson dialogues vocabulary so you can follow along.
IN THIS LESSON
ID: 2659 Intermediate
There is nothing more tedious than being put through to an automated voice system when you have a simple question that needs answering. All you want it to be transferred through to an operator but instead you must listen to each option read out in a robotic fashion. Learn some formal telephone and newspaper language in today's class so that next time you're confronted with this situation, you're not so confused.
Wed Mar 18 2015 | Fiona Tian, Gwilym
Awesome Materials
Our lessons contain natural communication in Chinese in video and audio format. We have have lessons focused on video or a podcast format and our lessons have transcripts of Lesson Dialogues, Important Vocabulary, Expanded Materials for a deep dive into the lesson topic and Exercises focused on testing your retention.
Detailed Vocabulary
Each lesson has it's unique vocabulary and will provide you with definitions and recordings so you can practice the pronunciation. You will also be able to grasp the core material of a lesson at a glance. Here we're showing you the Simplified Chinese version.
SIMPLIFIED PINYIN ENGLISH  
业务 yèwù business; operations
按 àn to press
直接 zhíjiē directly
挂失 guàshī to report a loss
农人银行您好，银行业务请按一，信用卡业务请按二
nóngrén yínháng nínhǎo ，yínháng yèwù qǐng àn yī ，xìnyòngkǎ yèwù qǐng àn èr
Hello, this is Farmer's Bank, for banking inquiries, press one, for credit card inquiries, press two.
啊，好烦，不能直接跟人说话吗？
ā ，hǎo fán ，bùnéng zhíjiē gēn rén shuōhuà ma ？
Ah, how annoying, can't I talk to a real person directly?
挂失请按一，海外服务请按二，本期账单金额查询请按三，红利点数查询请按四，信用卡最新优惠请按五，转接专员请按九。
guàshī qǐng àn yī ，hǎiwài fúwù qǐng àn èr ，běnqī zhàngdān jīn\'é cháxún qǐng àn sān ，hónglì diǎnshù cháxún qǐng àn sì ，xìnyòngkǎ zuìxīn yōuhuì qǐng àn wǔ ，zhuǎnjiē zhuānyuán qǐng àn jiǔ 。
To report a loss, press one, for overseas services, press two, to look up your most recent credit card bill, press three, to look up your reward points, press four, for the most recent credit card offers, press five, to talk to a bank representative, press nine.
一定要最后才让我转接，真是麻烦。
yīdìng yào zuìhòu cái ràng wǒ zhuǎnjiē ，zhēn shì máfan 。
They always leave it to the last minute to let you transfer, what a hassle.
Natural Dialogues
Each lesson is centered around a natural dialogue with key vocabulary directly prepared and translated for your use. You can also listen to each sentence as an individual recording to improve your listening and comprehension skills.
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